Effective Date: August 3, 2026
At SophEva, we strive to deliver your wellness products safely and promptly. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
- Orders are typically processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, promotional campaigns, or festive seasons, processing times may be slightly longer.
2. Shipping Locations
We currently ship across most serviceable locations within India.
If your location is not serviceable by our courier partners, we will notify you and issue a full refund if payment has already been made.
3. Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
These are estimated timelines and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, SophEva may offer free shipping promotions, which will be clearly communicated on the website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) containing your tracking details.
Tracking updates may take up to 24 hours to appear after dispatch.
6. Delivery Attempts
Our courier partners will make delivery attempts according to their standard procedures.
If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Address Accuracy
Please ensure your shipping address, contact number, and other delivery details are accurate before placing your order.
SophEva is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
- Refuse to accept the package whenever possible.
- Take clear photographs of the package.
- Contact our customer support within 48 hours of the delivery attempt.
We will investigate the issue and provide an appropriate resolution.
9. Delayed Deliveries
While we work with trusted logistics partners, delivery schedules may occasionally be affected by:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transport disruptions
- Other events beyond our reasonable control
We appreciate your patience in such situations.
10. Lost Shipments
If your shipment is confirmed as lost by the courier partner, we will arrange either:
- A replacement product (subject to availability), or
- A full refund to your original payment method.
SophEva will coordinate with the courier partner to investigate lost shipments before approving a replacement or refund.
11. Risk of Loss
Ownership and risk of loss pass to the customer upon successful delivery of the order to the delivery address provided during checkout.
12. International Shipping
At present, SophEva ships only within India.
International shipping may be introduced in the future and this policy will be updated accordingly.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support through the contact information provided on the SophEva website.
Business Name:
SophEva Care
Registered Address:
Rajkot, Gujarat, India
Email:
support@sopheva.in
Phone:
+91 99986 86968
FSSAI Licence Number:
10726998000682