Effective Date: August 3, 2026
Welcome to SophEva (“SophEva”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, use our services, or interact with us.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Mobile number
- Billing and shipping address
- Date of birth (where voluntarily provided)
- Account credentials
- Order history
Payment Information
Payments are processed securely through third-party payment providers. We do not store your complete debit card, credit card, UPI, or banking details.
Health Information
If you voluntarily provide wellness-related information (such as menstrual cycle information, lifestyle details, wellness goals, or questionnaire responses), it is used only to personalize your experience and recommendations.
Our products and recommendations are not intended to diagnose, treat, cure, or prevent any disease.
Automatically Collected Information
We may collect:
- Device information
- Browser type
- IP address
- Cookies
- Website usage analytics
- Referral sources
- Pages visited
2. How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Manage your account
- Provide customer support
- Improve our products and services
- Send order updates
- Respond to inquiries
- Personalize your experience
- Prevent fraud
- Meet legal obligations
With your consent, we may also send promotional emails, SMS, or WhatsApp communications.
3. Cookies
We use cookies to:
- Remember login sessions
- Improve website performance
- Understand visitor behaviour
- Measure marketing effectiveness
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function correctly.
4. Sharing Information
We do not sell your personal information.
We may share information only with:
- Payment gateways
- Shipping and logistics partners
- Technology service providers
- Analytics providers
- Government authorities where legally required
All service providers are expected to protect your information appropriately.
5. Third-Party Services
We use trusted third-party service providers to operate and improve our Website and services. These providers may process personal information on our behalf only for the purposes authorised by SophEva.
Such providers may include:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting providers
- Analytics providers (such as Google Analytics)
- Marketing and communication platforms
- Customer support platforms
- Video hosting providers
6. Data Security
We implement reasonable technical and organisational safeguards to protect your personal information. While we strive to secure your data, no online system can guarantee absolute security.
7. Account Deletion
You may request deletion of your account and associated personal information by contacting our customer support.
Please note that certain information may be retained where required by applicable law, tax regulations, fraud prevention requirements or legitimate business purposes.
8. Data Retention
We retain information only as long as necessary for:
- Order fulfilment
- Customer support
- Legal compliance
- Tax and accounting requirements
- Business records
9. Cookies Preferences
You may configure your browser to refuse or delete cookies. However, some parts of the Website may not function properly if cookies are disabled.
10. Marketing Communications
You may unsubscribe from promotional emails or marketing messages at any time using the unsubscribe link or by contacting us.
11. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Withdraw consent where applicable
12. Children’s Privacy
Our website is not intended for children under 18 years of age without parental or guardian supervision.
13. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be published on this page with the updated effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy, don’t hesitate to get in touch with us through the contact information provided on the SophEva website.
Business Name:
SophEva Care
Email:
support@sopheva.in
Address:
Rajkot, Gujarat, India